ORGANIZATIONAL DETERMINANT OF WORKPLACE VIOLENCE LEADING TO TURNOVER INTENTION AMONG HEALTHCARE PROFESSIONALS

Abstract

The objective of the research is to evaluate the impact of work stress, interpersonal conflict, efficiency, teamwork, safety climate, and mental health on workplace violence that further had been examined on turnover intention in the employees of Ziauddin, JPMC, Chiniot, and Civil hospital of Karachi, Pakistan. The current research had used quantitative approach for data collection. 402 samples were taken. The data analysis had been performed by applying PLS-SEM using SmartPLS 3.2.8. The results have showed that work stress have a positive and insignificant effect on workplace violence. The interpersonal conflict has a positive and significant effect on workplace violence. The efficiency has a negative and significant effect on workplace violence. The teamwork has a negative and significant effect on workplace violence. The safety climate has a negative and significant effect on workplace violence. The mental health has a positive and significant effect on workplace violence. The workplace violence has a positive and significant effect on turnover intention. The managers/supervisors need to recognize poor workers that are the root cause of workplace violence and provide them with soft skills instruction, such as relationship management, work time and stress management, and growth of personalities. This research by investigating the factors that contribute to turnover intention gives insight into workplace violence. Besides, the research can play a role in guiding, establishing and introduce effective practices in their hospitals, which can minimize the turnover intention and workplace violence in the industry.